Privacy Notice

This is the privacy notice of Claire Vousden (Trading as Claire Vousden Voice Over) In this document, “I”, or “My” refer to Claire Vousden Voice Over.

Introduction

This privacy notice aims to inform you about how we collect and process any information that I collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

I am committed to protecting your privacy and the confidentiality of your personal information.

I undertake to preserve the confidentiality of all information you provide to me, and hope that you reciprocate.

My policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. I do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

Except as set out below, I do not share, or sell, or disclose to a third party, and I do not gain information from 3^rd parties and only capture contact details when they are provided to us by either electronic means or in person. I retain this information under the premise of legitimate interest following it being shared with me and offer you to have this information removed either by electronic contact or verbally.

Information collected through my website.

1. Data Protection Officer

We have appointed a data protection officer (DPO) who is responsible for ensuring that our policy is followed.

If you have any questions about this privacy notice, including any requests to exercise your legal rights,

Claire Vousden, 69 Wellfield Rd, Streatham, London, SW19 2BT

claire@clairevousden.com

Data I process

I may collect, use, store and transfer different kinds of personal data about you. Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.

Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.

Your financial data includes information such as your bank account and payment card details.

Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.

Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Marketing data includes your preferences in receiving marketing from me; communication preferences; responses and actions in relation to your use of my services.

However, if I combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.

I may collect special personal information about you if there is a lawful basis on which to do so.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

I do not gain information from 3^rd parties and only capture contact details when they are provided to me by either electronic means or in person. I retain this information under the premise of legitimate interest following it being shared with me and offer you to have this information removed either by electronic contact or verbally.

2. Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

I may use it in order to:

• verify your identity for security purposes
• provide you with my services
• Provide you with suggestions and advice on services.
• I process this information on the basis there is a contract between us, or that you have requested I use the information before I enter into a legal contract.

I shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

3. Information we process with your consent

Wherever possible, we aim to obtain your explicit consent to process this

I continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing me [claire@clairevousden.com]

Information I process for the purposes of legitimate interests

I may process information on the basis there is a legitimate interest, either to you or to myself, of doing so.

Where I process your information on this basis, I do after having given careful consideration to:

• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect me to process your data, and whether you would, in the round, consider it reasonable to do so

For example, I may process your data on this basis for the purposes of:

• record-keeping for the proper and necessary administration of my [Claire Vousden Voice Over]
• responding to unsolicited communication from you to which I believe you would expect a response
• protecting and asserting the legal rights of any party

Specific uses of information you provide to us

• tagging an image
• clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

I do not specifically use this information except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at [www.clairevousdenvo.com].

4. Complaints regarding content on our website

If you complain about any of the content on my website, I shall investigate your complaint.

If I feel it is justified or if I believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so I have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If I think your complaint is vexatious or without any basis, I shall not correspond with you about it.

I store information about your means of payment when you first provide it to me.

I take the following measures to protect your payment information:

• I do not keep all your payment information so as:
  1. to prevent the possibility of our duplicating a transaction without a new instruction from you;
• Access to your payment information is restricted to authorised staff only.

Payment information is never taken by me or transferred to me either through our website or otherwise.

At the point of payment, you are invoiced and can use [Bank Transfer/ PayPal /] or some other reputable payment service provider.

5. Communicating with us

When you contact me, whether by telephone, through my website or by e-mail, I collect the data you have given to us in order to reply with the information you need.

I record your request and I reply in order to increase the efficiency of [Claire Vousden Voice Over].

I keep personally identifiable information associated with your message, such as your name and email address so as to be able to track my communications with you to provide a high quality service.

6. Complaining

If I receive a complaint, I record all the information you have given to me.

I use that information to resolve your complaint.

Use of information we collect through automated systems when you visit our website

7. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information Information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

8. Personal identifiers from your browsing activity

Requests by your web browser to my server for web pages and other content on my website are recorded.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information I know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

9. My use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

10. Information I obtain from third parties

Although I do not disclose your personal information to any third party (except as set out in this notice), I sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

11. Data may be processed outside the European Union

My websites is hosted in the UK.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or in Australia.

I use the following safeguards with respect to data transferred outside the European Union:

• The processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
• the data protection clauses in my contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union
• I comply with a code of conduct approved by a supervisory authority in the European Union we are certified under an approved certification mechanism as provided for in the Act.
• Both my organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information.

Control over your own information

It is important that the personal data I hold about you is accurate and current. Please keep me informed if your personal data changes.

12. Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

To obtain a copy of any information that is not provided on our website you should contact us to make that request.

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

13. Removal of your information

If you wish us to remove personally identifiable information from my website, you should contact us to make your request.

This may limit the service I can provide to you.

14. Verification of your information

When I receive any request to access, edit or delete personal identifiable information I shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

15. How you can complain

If you are not happy with my privacy policy or if you have any complaint then you should tell me.

If a dispute is not settled then I hope you will agree to attempt to resolve it by engaging in good faith with me in a process of mediation or arbitration.

If you are in any way dissatisfied about how I process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO). This can be done at https://ico.org.uk/make-a-complaint. I would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

16. Retention period for personal data

Except as otherwise mentioned in this privacy notice, I keep your personal information only for as long as required.

• to provide you with the services you have requested;
• to comply with other law, including for the period demanded by our tax authorities;

17. Compliance with the law

My privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which I aim to do business. If you think it fails to satisfy the law of your jurisdiction, I should like to hear from you.

However, ultimately it is your choice as to whether you wish to use my website.

I may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact me.